YMCA of Greater Grand Rapids ยท 5 hours ago
Member Service Representative
CALEDONIA,MI,US
Full-time
Onsite
New Grad, Entry Level
$14.35/hr - $17.93/hr
0+ years expYMCA of Greater Grand Rapids is seeking a Member Service Representative to manage the membership desk operations. The role involves greeting members, providing information about services, and ensuring a positive member experience.
Non-profit Organization Management
Responsibilities
Greets members in person and on the phone
Directs callers to the appropriate staff
Monitors access to the building
Provides information on YMCA services and programs
Makes follow-up tour and member referral phone calls
Authorizes refunds
Maintenances membership files
Sells YMCA membership
Registers YMCA guests
Registers program participants for YMCA programs, classes, and special events
Maintains all areas in clean, presentable fashion
Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
Gives tours to prospective and new members
Receives, counts, and tracks monies received
Assists with member appreciation days
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids
Qualification
Required
High school diploma, General Education Diploma (GED), or working towards GED
One to three months customer service, sales, or data entry experience, or equivalent combination of education, training, and experience
Ability and desire to provide outstanding customer service and a friendly, positive demeanor
Working knowledge of computers and experience with a variety of software applications
Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards
Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles
Blood Borne Pathogen training
Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
First Aid Certification required within the first 60 days
AED-Oxygen Certification required within the first 60 days
State of Michigan criminal background clearance (ICHAT)
Preferred
Past cash handling experience
Benefits
Free YMCA Individual Membership
Retirement Savings
Paid Sick Time
Professional Growth
Employee Assistance Program (EAP)
Company
YMCA of Greater Grand Rapids
The YMCA of Greater Grand Rapids is a powerful association of men, women, and children from all ages and from all walks of life, joined together by a shared commitment to nurture the potential of kids, promote healthy living, and foster a sense of social responsibility.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Lewis
President/CEO
Damodar Persaud
CFO/CIO
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