Bernatello's Foods · 9 hours ago
IT Helpdesk Technician
Maple Lake, Minnesota, United States
Full-time
Onsite
New Grad, Entry LevelBernatello's Foods is seeking an IT Helpdesk Technician to provide technical support for various devices. The role involves managing device enrollment, troubleshooting issues, and collaborating with senior IT staff on projects.
Food & Beverages
Responsibilities
Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals
Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM)
Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates
Diagnoses and resolves hardware, software, network, and printer issues
Assists with user account management in Active Directory, Office 365, and other enterprise systems
Document incidents, resolutions, and procedures in the ticketing system
Participate in an on-call for after-hours support
Collaborate with senior IT staff on projects, system upgrades, and process improvements
Maintain inventory of IT equipment and software licenses
Qualification
Required
Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals
Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM)
Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates
Diagnoses and resolves hardware, software, network, and printer issues
Assists with user account management in Active Directory, Office 365, and other enterprise systems
Document incidents, resolutions, and procedures in the ticketing system
Participate in an on-call for after-hours support
Collaborate with senior IT staff on projects, system upgrades, and process improvements
Maintain inventory of IT equipment and software licenses
Company
Bernatello's Foods
“At Bernatello’s, we are dedicated to the marketing and manufacturing of innovative, quality pizza and frozen products, while providing outstanding service and value to our retailers and customers.” The core values of Bernatello’s are the cornerstone of who we are and what we stand for.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jayme Woehl
Chief Financial Officer
Company data provided by crunchbase