StellarTech ยท 4 hours ago
Customer Care Representative
United States
Full-time
Remote
New Grad, Entry LevelStellarTech is seeking an entry-level Customer Care Representative who will be the first point of contact for users. The role involves resolving questions, troubleshooting issues, and ensuring a smooth customer experience while collaborating with the Tech Support team.
App MarketingCreative AgencyDigital EntertainmentE-LearningEdTechEducationGamingMobileMobile AppsSoftware
Responsibilities
Managing web and app user requests in Zendesk
Escalating user issues to the technical team
Tagging user requests to gather analytics
Ensuring response times are within our SLA
Qualification
Required
Ukrainian or Russian: Advanced (C1+)
English: Upper-Intermediate (B2) or higher
Previous experience in Customer Support
Genuine interest in support & problem-solving
Daily experience using AI tools (ChatGPT, automation tools, etc.)
Excellent communication: polite, clear, customer-friendly tone
Ability to structure your thoughts and write messages logically and respectfully
Benefits
2-week training for candidates who successfully pass the recruitment process
After successful completion of the 2-week training, we will make an offer
Company
StellarTech
StellarTech creates educational mobile apps and runs a Creative Producer Bootcamp focused on performance marketing for app growth.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase