This job has closed.

TalentBurst, an Inc 5000 company · 2 months ago

Business Analyst IV

Cupertino, CA

Full-time

Onsite

Senior Level

$86/hr - $86.32/hr

TalentBurst is an Inc 5000 company committed to providing a seamless and secure customer experience. They are seeking a highly analytical and technically proficient contractor to significantly improve their 3D Secure authentication funnel performance.

RecruitingStaffing Agency

Growth Opportunities

Responsibilities

Collaborate extensively with our analytics and engineering teams to meticulously map every stage of the 3DS SCA authentication funnel, from initial transaction request to final authorization

Investigate and pinpoint the root causes for critical issues such as:

Failure to initiate 3DS authentication for eligible transactions

Failure to submit authorization requests after a successful 3DS authentication

Conduct a thorough and detailed review of the EMV 3-D Secure Specification to understand all available data elements, status codes, and error codes

Determine what critical information, as defined by the 3DS spec, is currently missing or underutilized within our analytics funnel

Propose and define requirements for integrating newly identified, high-value data points into our analytics platform and reporting dashboards

Work closely with engineering to ensure accurate and comprehensive data capture, enabling full visibility into the authentication journey

Define key performance indicators (KPIs) and establish robust monitoring mechanisms to track the health and efficiency of the authentication funnel

Provide data-driven recommendations and strategic insights to optimize authentication flows, improve step-up rates, and minimize drop-offs, ultimately leading to significant revenue recovery

Qualification

3DS SCA ExpertiseData AnalysisTechnical SpecificationsProblem-SolvingCommunication Skills

Required

Deep 3DS SCA Expertise: Extensive hands-on experience and a thorough understanding of EMV 3-D Secure (3DS) specifications, including frictionless and challenge flows, data elements, message types, and the implications for Strong Customer Authentication (SCA) under regulations like PSD2

Exceptional Analytical Skills: Proven ability to perform deep-dive data analysis, identify trends, draw robust conclusions, and translate findings into actionable strategies. Experience with funnel analysis is essential

Technical Acumen: Demonstrated ability to read, interpret, and apply complex technical specifications (e.g., payment protocols, API documentation) to real-world problems

Problem-Solving Mindset: Proactive, detail-oriented, and resourceful in identifying and solving complex technical and business challenges

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences