Customer Service Specialist jobs in United States
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H2O Innovation · 20 hours ago

Customer Service Specialist

positionSwanton, VT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $23/hr

H2O Innovation is a smart water treatment solutions company dedicated to solving water challenges. They are seeking a Customer Service Specialist to provide exceptional customer and supplier service while managing administrative duties as part of their procurement team.

CommercialSustainabilityWaste ManagementWater
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Growth Opportunities

Responsibilities

Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services
Is main point of contact for walk-in customers in our retail establishment
Collects and enters orders into our ERP system for new or additional products and services
Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member
Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded
Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments

Qualification

ERP systemMS OfficeService orientationOrganizational skillsAttention to detailConfidential record maintenanceProduct knowledgeCommunication skillsActive listening

Required

Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook)
Excellent communication skills including active listening
Must be service oriented and able to resolve issues
Ability to learn our products and their uses
Excellent organizational skills and attention to detail
Ability to maintain confidential and meticulous records

Benefits

Collective Health Insurances
401K Plan
11 statutory holidays each year
Share Purchase Plan
Three (3) weeks of vacation per year
Five (5) wellness days per year

Company

H2O Innovation

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H2O Innovation offers state of the art water and wastewater treatment systems for water industries.
dateFounded in 2000
location
Quebec, Quebec, CAN
people-size1001-5000 employees
web-link
https://www.h2oinnovation.com/

Funding

Current Stage
Public Company
Total Funding
$46.21M
Key Investors
Business Development Bank of CanadaFondaction
2023-10-04Acquired
2019-11-14Post Ipo Equity· $16.63M
2018-11-14Post Ipo Equity· $9.87M

Leadership Team

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Marc Blanchet
Chief Financial Officer
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Recent News

Business Wire
H2O Innovation Partners in First-Ever Research Chair on Maple Syrup Production and Sugar Bush Management
2025-12-10
Business Wire
H2O Innovation Teaming Up with Fathom Water for the Semiconductor Market
2025-12-02
Business Wire
H2O Innovation Sets Sail with The Ocean Race Europe 2025
2025-08-07
Company data provided by crunchbase