Compu-Vision Consulting Inc. · 4 days ago
Customer Service Associate
Springdale, AR
Full-time
Onsite
New Grad, Entry LevelCompu-Vision Consulting Inc. is seeking a Customer Service Associate who will manage the relationship between the carrier, customer, and sales groups for assigned accounts. The role involves analyzing incoming communications, resolving issues, and maintaining effective relationships with both internal and external stakeholders to ensure high levels of customer service.
ConsultingInformation TechnologyOutsourcingSoftware
Responsibilities
Serves as the primary contact between Client's Supply Chain and the assigned external customer
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution
Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal client's policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent client, their relationship with its customers and accurate delivery of products to external customers
Qualification
Required
Bachelor's degree or equivalent work experience in customer service or transportation/logistics
Customer service beyond call center required
Proficient with MS Office applications required
Strong written oral and interpersonal skills
Conflict Management skills
Ability to multi-task
Positive attitude
Problem Solving skills
Negotiation skills
Preferred
Dispatch experience in transportation/logistics is a plus
Company
Compu-Vision Consulting Inc.
Compu-Vision Consulting Inc. is a dynamic IT consulting enterprise.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageRecent News
Private Equity Wire
2026-01-22
capital-riesgo.es
2026-01-20
Alternative Credit Investor
2026-01-20
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