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365 Retail Markets · 9 hours ago

Support Specialist

Ankeny,IA,US

Full-time

Onsite

New Grad, Entry Level

365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. The Support Specialist will provide exceptional customer service and support for the FullCount product, ensuring successful partnerships with clients through effective communication and project management.

Information TechnologyPoint of SaleSoftware

Responsibilities

Successfully execute support tasks to achieve client satisfaction

Demonstrate commitment to provide excellent customer service and support

Demonstrate ability to work independently as well as work effectively in a team environment

Coordination of team and other resources needed to ensure successful support

Deliver high quality training to end users on the product

Understand client processes to provide best practice guidance regarding the product

Provide direction to clients on networking requirements to ensure optimal performance

Identifying and procuring hardware as needed for replacement or expansion for existing clients

Maintain basic knowledge of products and services to effectively communicate how company can add value to new and existing customers and clients

Identify and report needed enhancements, provide QA and testing within the operations team

Provide data manipulation service to clients utilizing spreadsheet and database tools to import data from various formats into software specifications

Develop and maintain product documentation as needed

Assume additional duties as defined by supervisor

Qualification

Customer serviceAnalytical skillsTechnical knowledgeSpreadsheet toolsDatabase toolsWritten communicationVerbal communicationTime managementOrganization skills