Blitt & Gaines Law Offices · 1 day ago
Court Results Manager
Phoenix,AZ,US
Full-time
Onsite
Mid, Senior LevelBlitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing large financial institutions. The Court Results Manager oversees the team responsible for documenting court results and processing court orders while ensuring efficient operations across multiple states.
Law EnforcementLegalProfessional Services
Responsibilities
Manage the day-to-day department operations
Responsible for Team Staffing: Analysis of current staff, new hires, and staffing needs
Oversee and monitor the volume for court results for all states – including assigning volumes and territories to each individual representative
Developing goals and KPI’s for team members
Oversee and review the team’s progress with daily lists (Stoplight)
Oversee the Teams Control Environment including reviewing reports and ensuring owners of reports are utilizing them and escalating issues identified
Reporting any defects and developing root cause analysis
Responding to all audit deliverables, findings, or inquiries related to Court Results
Policies and Procedures: Be well versed on all processes and procedures and responsible for maintaining or drafting the Court Results Work Standards
Training and coaching team members on compliance and firm process flows
Oversee volume of assigned work going to vendors and ensure alignment with procedures and production numbers
Responsible for staff reviews and performance improvement plans
Review and approve employee punch times, request offs, and overtime requests
Work with attorneys to discuss changes to forms, documentation or procedures
Maintain strong working relationships with all state managing attorneys to ensure processes align with civil procedure in all states
Audit the court results process for all states to ensure procedures and timelines are followed
Propose improvements on policies to management
Maintain and update training guides
Help with other projects on an as-needed basis
Participate in weekly meetings to roll up volume, performance, issues, defects, process update requests and highlight team achievements
Ensuring control reports and defects are documented timely and issues are solved promptly
Review processes and procedures that the team is doing to identify gaps and areas of opportunity for efficiencies and improvement
Monthly capacity planning and KPI analysis sent to Director
Qualification
Required
Manage the day-to-day department operations
Responsible for Team Staffing: Analysis of current staff, new hires, and staffing needs
Oversee and monitor the volume for court results for all states – including assigning volumes and territories to each individual representative
Developing goals and KPI's for team members
Oversee and review the team's progress with daily lists (Stoplight)
Oversee the Teams Control Environment including reviewing reports and ensuring owners of reports are utilizing them and escalating issues identified
Reporting any defects and developing root cause analysis
Responding to all audit deliverables, findings, or inquiries related to Court Results
Be well versed on all processes and procedures and responsible for maintaining or drafting the Court Results Work Standards
Training and coaching team members on compliance and firm process flows
Oversee volume of assigned work going to vendors and ensure alignment with procedures and production numbers
Responsible for staff reviews and performance improvement plans
Review and approve employee punch times, request offs, and overtime requests
Work with attorneys to discuss changes to forms, documentation or procedures
Maintain strong working relationships with all state managing attorneys to ensure processes align with civil procedure in all states
Audit the court results process for all states to ensure procedures and timelines are followed
Propose improvements on policies to management
Maintain and update training guides
Help with other projects on an as-needed basis
Participate in weekly meetings to roll up volume, performance, issues, defects, process update requests and highlight team achievements
Ensuring control reports and defects are documented timely and issues are solved promptly
Review processes and procedures that the team is doing to identify gaps and areas of opportunity for efficiencies and improvement
Monthly capacity planning and KPI analysis sent to Director
Benefits
Paid Time Off (PTO) and Paid Holidays
Comprehensive health, dental, vision, and life insurance
Short-Term Disability
401(k) retirement plan
Profit sharing
Professional growth and advancement opportunities
Company
Blitt & Gaines Law Offices
Blitt and Gaines, P.C.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase