Flock Safety · 1 week ago
Senior Manager of Product Design
United States
Full-time
Remote
Senior Level, Lead/Staff
$175K/yr - $250K/yr
8+ years expFlock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are seeking a Senior Manager of Product Design to elevate usability, consistency, and design quality across their product suite while strengthening the partnership between Product, Engineering, and Design.
ManufacturingPublic SafetySecuritySensor
Responsibilities
Level up the quality of design in our product and the craft of our design team
Shape a design vision grounded in customer insights and data, focusing on the product experiences where design can drive the greatest impact
Mentor and empower a team of 9 designers as a hands-on player-coach who deeply understands users, workflows, and product details
Strengthen alignment across Product and Engineering to solve meaningful problems for our customers
Right-size design systems, processes, and rituals for hyper-growth, ensuring we balance speed with quality
Ensure an understanding of the underlying models and primitives that enable great UX to be built on top
Improve usability and consistency across web and mobile experiences
Champion user-centered design across prototyping, journey mapping, system design, and interface design
Build and evolve the design team’s culture, principles, vision, and shared language
Establish and maintain design processes and rituals that enable high-quality work at high velocity
Strengthen relationships with Product, Engineering, and customer-facing teams to ensure we’re solving the right problems and delivering intuitive, impactful experiences
Lead a data-informed design practice – partnering with Product Analytics and cross-functional teams to define, track, and interpret UX health indicators — using insights to guide design decisions and measure impact
Serve as a hands-on player-coach, engaging in discovery, testing, validation, and iterative loops with the Design team, as well as Product and Engineering
Lead cross-functional initiatives that strengthen our experience quality, such as accessibility (WCAG), usability and interaction standards, and shared patterns across products
Build strong relationships with designers, product managers, engineering partners, and customer-facing teams
Develop a deep understanding of Flock’s product ecosystem, users, workflows, and the contexts in which our products are used
Spend time listening to customers and users — through shadowing support calls, ride-alongs with customer-facing teams, and observing real workflows — to build firsthand empathy for how our products are used in practice
Review design operations, rituals, and execution patterns to understand current velocity and quality
Begin an initial audit of critical product areas to identify the highest-ROI opportunities for design quality or consistency improvement
Familiarize yourself with accessibility expectations and Flock’s current WCAG posture
Provide coaching, feedback, and day-to-day support to designers to strengthen their craft and impact
Collaborate with Product and Engineering to refine or right-size design workflows, rituals, and cross-functional touchpoints
Work with Product Analytics and customer-facing teams to understand the current state of UX health indicators and begin establishing baseline metrics
Conduct deeper engagements with users and customers — participating in research sessions, customer conversations, and real-field usage observations to validate assumptions and better understand critical workflows
Identify opportunities to improve accessibility across the product suite and partner cross-functionally on a practical plan to move WCAG compliance forward
Deepen the initial product audit into a clear perspective on where design can improve usability, quality, or customer outcomes. Begin working with the team to make measured, incremental improvements in high-impact areas
Strengthen UX research and discovery practices, integrating user insights more deeply into product planning
Deliver a prioritized set of recommendations for where design can drive improvements to velocity, quality, or practice maturity
Establish ongoing tracking of UX health indicators and integrate them into team rituals and decision-making
Own cross-functional initiatives that impact user experience (e.g., accessibility, UX standards)
Continue supporting designers as a player-coach — helping them elevate design quality, strengthen craft, and deliver thoughtful, user-centered product improvements
Ensure customer insights remain central to design decisions by bringing user feedback, field observations, and UX metrics into roadmap conversations and design critiques
Qualification
Required
8+ years of product design experience, with deep expertise designing across multiple platforms, especially web applications
Proven leadership experience managing and developing product designers in a player-coach capacity, ideally in a high-growth environment
Strong UX foundation and expertise across the core design disciplines: Defining core primitives, information architecture, interaction design, and user interface design, with the ability to evaluate and elevate the quality of each
Strong design craft and product intuition, able to translate complex user needs into simple, effective solutions
Exceptional cross-functional communication skills, with the ability to influence and align stakeholders at every level
Comfort operating with ambiguity and driving clarity in fast-paced, high-growth settings
Wired to build with time-to-value for the customer in mind
Experience designing for B2B SaaS products used across varied user contexts and technical comfort levels
Benefits
Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
Company
Flock Safety
Flock Safety provides end-to-end surveillance solutions to support law enforcement and communities.
1001-5000 employees
H1B Sponsorship
Flock Safety has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$655.58MKey Investors
Andreessen HorowitzTiger Global ManagementMeritech Capital Partners
2025-03-13Series F· $275M
2022-02-15Series E· $150M
2021-07-13Series D· $150M
Leadership Team
Garrett Langley
Founder & CEO
Mandy Schuler
Vice President Supply Chain
Recent News
Press Telegram
2026-01-18
2026-01-16
2026-01-16
Company data provided by crunchbase