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WMH Solutions · 4 hours ago

Corporate Aftermarket Support Specialist

Piney Flats, TN

Full-time

Onsite

New Grad, Entry Level

WMH Solutions is a leader in material handling with over 35 years of experience. They are seeking a Corporate Aftermarket Support Specialist to provide high-level support for branches and customers, coordinate service and parts operations, and optimize aftermarket processes.

Manufacturing

Responsibilities

Provide high-level parts & service support for WMH branches and customers

Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations

Assist with equipment records, repair coordination, and customer communication

Support Linde/other OEM programs, portals, policies & compliance

Work closely with Service Managers, Parts Teams, & Regional Directors

Track open work orders, parts shortages, backorders, and ETA updates

Support quoting, job scheduling, PM program coordination & contract maintenance

Monitor fleet health, PM compliance, and equipment uptime

Standardize best practices across Service, Parts, Warranty, & Support

Help with reporting, KPI tracking, and operational improvement

Support corporate initiatives: safety, productivity, efficiency, & customer experience

Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation

Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones

New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones

Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths

Qualification

Customer supportParts & service operationsTechnical supportMaterial handling experienceTech-savvyProblem-solvingCommunication skillsOrganizational skillsDetail-focused