Client Experience Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Mike Morse Law Firm · 9 hours ago

Client Experience Specialist

positionSouthfield, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Mike Morse Law Firm is dedicated to providing an exceptional client experience, and they are seeking a Client Experience Specialist to support this mission. This role focuses on delivering five-star service to clients throughout the pre-litigation process, emphasizing communication, compassion, and follow-through.

ConsultingLegal

Responsibilities

Serve as a dedicated point of contact for clients, offering proactive updates and prompt responses to questions or concerns
Answer incoming client calls, emails, and texts with professionalism and empathy
Make outbound check-in calls to gather information, provide updates, or simply reassure clients that they’re in good hands
Track and document all client communications in our case management system with accuracy and attention to detail
Collaborate closely with legal assistants, paralegals, and attorneys to stay up-to-date on case statuses and deliver accurate information to clients
Handle concerns or frustrations from clients with empathy and patience, escalating issues when appropriate
Represent the firm’s core values in every interaction and help uphold our reputation as Michigan’s largest and most trusted personal injury law firm

Qualification

Customer serviceVerbal communicationWritten communicationTech-savvyDetail-orientedEmpathyPatienceOrganizational skillsTime management

Required

High School Diploma or GED required; college coursework or degree preferred
Prior experience in a client-facing or customer service role required
Excellent verbal and written communication skills
Patience, empathy, and the ability to remain calm under pressure
Detail-oriented with strong organizational and time management skills
Comfortable working in a fast-paced, high-volume environment
Tech-savvy, whether it's the newest AI or legal case management software
Passion for delivering world-class customer service

Preferred

college coursework or degree preferred
Law firm, personal injury, or medical office experience a plus

Company

Mike Morse Law Firm

twittertwittertwitter
company-logo
Michigan’s Largest Personal Injury Law Firm with more than 20 years of experience. Put our expertise to work for you.
dateFounded in 1995
location
Southfield, Michigan, USA
people-size201-500 employees
web-link
http://www.855mikewins.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Justin Lee
Chief Financial Officer
linkedin
leader-logo
Angel Walsh
Executive Assistant to the Chief Financial Officer
linkedin

Recent News

Built In
Legal Tech Platform Eve Raises $103M at $1B+ Valuation
2025-10-01
Business Wire
Mike Morse Law Firm Uses Microsoft 365 Copilot to Boost Legal Efficiency and Security
2025-05-27
Company data provided by crunchbase