ChurnZero · 1 month ago
Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expChurnZero is an AI-powered platform for customer growth, and they are seeking an Implementation Specialist to join their team. In this role, you will guide customers through the data implementation and feature configuration phases of onboarding, ensuring they achieve their goals while leveraging the ChurnZero platform.
B2BEnterprise SoftwareSaaSSoftware
Responsibilities
Advise customers on best practices for designing, implementing, and scaling their Customer Success programs within the ChurnZero system, and directly translate customer needs into ChurnZero workflows for long-term success with the platform
Manage project deliverables and timelines in coordination with internal and external stakeholders: communicate project risks, keep stakeholders on track, and meet or exceed team KPIs
Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through implementation
Translate technical requirements to non-technical, product, and development teams alike to ensure clarity and confidence in decisions throughout implementation
Accurately scope customer data needs relative to their goals and translate them into a project plan that prioritizes customer time to value
Oversee the entire data implementation phase of onboarding for a rotating portfolio of customers, from contract close through the completion of their initial implementation
Maintain a working knowledge of native ChurnZero integration functionality and database structure, applying that knowledge to troubleshooting and creative problem-solving with customers. This includes querying databases and working with SQL to diagnose complex data issues
Deliver walkthroughs of data and feature configurations in ChurnZero to ensure customer confidence with the platform, and offer recommendations to optimize use of the system throughout implementation
Inform the future of the ChurnZero platform through product feedback and proposals, both internally and customer driven
Contribute towards the development of a strong team environment by upholding high work standards, process improvement, and cross-collaboration
Qualification
Required
BA/BS degree or equivalent work experience
2+ years' experience in Implementation/Onboarding, Account Management, or SaaS Customer Success roles, with a strong perspective on operationalizing Customer Success and industry best practices
Working knowledge of Salesforce.com and CRM data structures
Experience with advising around use of APIs and JavaScript
Technical knowledge of software integrations, and a working knowledge of SQL
Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms
Strong project management skills; ability to break down work into steps, and develop and communicate schedules and task ownership. Includes scoping length and difficulty of projects while anticipating and adjusting for project changes
Unrivaled sense of autonomy, ownership, and dedication to proactively helping customers realize their intended value
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
Company
ChurnZero
ChurnZero is the AI platform and partner for customer growth
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$34.5MKey Investors
JMI EquityBaird CapitalGrotech Ventures
2021-03-04Series B· $25M
2019-04-23Series A· $7M
2017-09-05Seed· $2.5M
Leadership Team
You Mon Tsang
Founder and CEO
Mark Heys
Founder and CTO
Recent News
2025-10-10
Company data provided by crunchbase