Morgan & Morgan, P.A. · 10 hours ago
IT Field Services Technician
Detroit, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMorgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. They are seeking an IT Field Services Technician responsible for delivering white-glove support to employees and maintaining IT hardware across the firm.
Legal
Responsibilities
Provide friendly, professional on-site support to users in their assigned region(s)
Create, monitor, track, schedule, update, and close tickets within SLA
Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams
Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact
Collaborate with vendors to resolve issues as necessary
Maintain, organize, and order stock of IT hardware within their region
Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow
Ensure proper cable management and organization of IT-managed spaces, including conference rooms, printer stations, and IT storage areas
Regularly inspect and maintain the physical appearance of IT workspaces to ensure a neat, professional, and secure environment
Implement and enforce best practices for IT equipment storage, labeling, and organization
Ensure IT closets and storage areas are well-kept, accessible, and securely managed
Travel within the assigned region and to other firm locations as needed to provide on-site support
Act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations
Qualification
Required
2+ years of experience in an IT Service Desk or Field Services role
Experience in Office 365 and Active Directory Services
Basic understanding of networking and wiring configurations
Ability to assist others with complex issues in a professional manner
Strong ability to manage and prioritize incidents, requests, and tasks
Strong problem analysis and problem-solving skills
Excellent written and verbal communication skills
Highly resourceful, well-organized, dependable, efficient, and detail oriented
Strong desire to learn and grow both IT and office support skills to deliver high quality results for our clients and partners
Commitment to maintaining a professional and orderly IT work environment, ensuring IT-managed spaces are neat, secure, and well-maintained
Preferred
Preferred experience working with Freshservice, Salesforce, and Microsoft Office 365
Benefits
Medical and dental insurance
401(k) plan
Paid time off
Paid holidays
Company
Morgan & Morgan, P.A.
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful.
1001-5000 employees
H1B Sponsorship
Morgan & Morgan, P.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Casey Civiello
General Manager of Premises Liability
Recent News
2026-02-03
Company data provided by crunchbase