EKWA MARKETING. · 2 hours ago
Call Tracking cum Chat-bot Analyst & Management Associate - (Ops)
United States
Full-time
Remote
New Grad, Entry LevelEKWA MARKETING is seeking a proactive and detail-oriented Call Tracking cum Chat-bot Analyst & Management Associate to manage and analyze call tracking and chatbot operations for international clients. The role involves collaborating with internal teams to ensure accurate data capture and system reliability while optimizing client outcomes through effective management of call tracking numbers and chatbot workflows.
Marketing & Advertising
Responsibilities
Onboard new clients to Call Tracking Metrics, this includes but is not limited to
Creating the client account on Call Tracking Metrics
Acquiring a suitable local number/porting of a phone number from another carrier
Setting up call routing
Setting up notifications and reports
Use the Call Tracking system and other supporting systems to generate call outputs and to prepare call review reports for clients by adhering to team standards/policies
Daily management of the Call Tracking Metrics system, this includes but is not limited to
Identify potential spam calls and take steps to eliminate them
Ensuring client questions and concerns are provided with professional draft responses
Client tasks are implemented in a timely fashion
Onboard new clients to the Chat Bot system, this includes but is not limited to
Creating the chatbot
Setting up the chatbot conversation flow
Setting up notifications and customizing the bot based on the client's needs
Daily management of the Chatbot system, this includes but is not limited to
Ensuring client questions are provided with professional draft responses
Client tasks are implemented in a timely fashion
As and when required attending client meetings via Zoom
Qualification
Required
Good understanding of how online marketing drives conversions and how both call tracking and chatbots support these initiatives by improving user engagement, optimizing conversions, and enabling accurate ROI measurement through call data and chatbot analytics
Outstanding communication skills in spoken and written English
Fundamental computer literacy and knowledge in online marketing, using communication tools (SLACK, Zoom)
Excellent experience using Google Docs/SpreadSheets
Experience in working with ticketing or task management system
Comfortable working with international clients and adhering to strict timelines
You must work 8 hours per day, 40 hours per week (Monday to Friday)
3 hours must be worked between 6:30 PM and 1:30 AM Sri Lanka Standard Time
The remaining 5 hours can be worked anytime during the day
You must define your work schedule in advance and adhere to it consistently
Weekend work is not permitted
You must have: A quiet, distraction-free home working environment
A dedicated desktop or laptop (tablets and mobile phones are not permitted)
A headset with a microphone
A stable, high-speed internet connection capable of supporting Zoom meetings
Your work device must have Zoom, Chrome, Firefox, Slack, antivirus software, and a mail client installed
You may be required to install additional software as needed
You cannot be employed by another company while working at Bizycorp
Benefits
WFH – 100% Work From Home
Flexible working hours within defined time ranges
EPF/ETF enrollment (applicable to Sri Lankan citizens, as per labor law)
Legitimate work-from-home organization compliant with the Sri Lankan Shop and Office Act
Probation confirmation increment after 6 months (conditions apply)
Paid leave, selected professional training, and certification programs
Performance-based annual rewards and growth opportunities
Exposure to international clients and hands-on experience in global email marketing campaigns
Opportunity to work with a diverse team of 200+ professionals across Sri Lanka, Pakistan, Malaysia, the United States, and Canada
Company
EKWA MARKETING.
.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase