Swyfft · 3 days ago
Customer Experience Representative
United States
Full-time
Remote
Entry Level
$45K/yr - $50K/yr
3+ years expSwyfft is reshaping the way home insurance and commercial package products are priced and bound. The Customer Experience Representative will support agents and policyholders with inquiries, ensuring exceptional service through various communication channels.
InsuranceInsurTechProperty Insurance
Responsibilities
Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat
Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents
Processing endorsements and cancelations for our agents and policyholders
Other miscellaneous projects and administrative duties as needed
Qualification
Required
3+ years of experience in the insurance, customer service industry, or related field
High School Diploma or its equivalent (GED) is required
Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel)
Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting
Reliable high-speed internet connectivity required
Designated quiet work from home space
Preferred
Bi-Lingual (English/Spanish) is a plus
Familiarity or previous experience working in a homeowner policy focused environment is a plus
Previous experience using Zendesk is a plus, but not required
Benefits
Medical, Dental, and Vision
Short- and Long-Term Disability (Company Paid)
Voluntary Long-Term Disability
Employee Life & AD&D (Company Paid)
Voluntary Employee, Spouse, and Child Life & AD&D
Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
401K with a generous matching contribution and no vesting schedule
20 days of PTO annually (prorated based on hire date)
Company Paid Holidays and 2 “Choose Your Own Holidays”
Company
Swyfft
A simpler way to do home insurance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.5M2017-01-21Series A· $7.5M
Leadership Team
Kenneth Smith
CTO
K
Kirk Citsay
Vice President Finance
Company data provided by crunchbase