Help Desk Technician jobs in United States
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Insight Global · 2 hours ago

Help Desk Technician

positionRichmond, VA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $22/hr

Insight Global is looking for an IT Support Technician to handle incoming support requests and deliver prompt, high-quality customer service. This role involves direct communication with clients, diagnosing issues on their systems, and collaborating closely with the IT team to resolve technical problems.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Strong verbal and written communication skills
Ability to diagnose and resolve technical issues efficiently
Proficiency in hardware and software troubleshooting
Experience with system configuration and installation
Familiarity with ticketing systems and incident tracking
Ability to prioritize tasks and manage time effectively
Customer-focused mindset with a commitment to service excellence
Willingness to work flexible hours and adapt to changing schedules
Team-oriented with a proactive approach to learning and collaboration

Qualification

Technical troubleshootingSystem configurationTicketing systemsCustomer serviceCommunication skillsTime managementTeam collaboration

Required

Strong verbal and written communication skills
Ability to diagnose and resolve technical issues efficiently
Proficiency in hardware and software troubleshooting
Experience with system configuration and installation
Familiarity with ticketing systems and incident tracking
Ability to prioritize tasks and manage time effectively
Customer-focused mindset with a commitment to service excellence
Willingness to work flexible hours and adapt to changing schedules
Team-oriented with a proactive approach to learning and collaboration

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase