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Foundever · 3 hours ago

Healthcare Customer Service Associate

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $18/hr

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Healthcare Customer Service Associate to assist customers with their health plans and coverage. In this role, you will address inquiries, troubleshoot issues, and ensure exceptional customer satisfaction while working in a remote environment.

AdvertisingConsultingCustomer ServiceOutsourcing

Responsibilities

Handle inbound customer service calls

Understanding and striving to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

Ability to navigate system tools to search for answers & information

Qualification

Customer serviceCommunication skillsMultitaskingSystem navigationTeamwork

Required

Excellent listening and communication skills both written and verbal

Ability to multitask and navigate between screens efficiently while assisting customer

Enjoys working independently or with a team

Must be 18+ years of age

High school diploma (or GED equivalent)

Must pass a criminal background

The flexibility to work various shifts, including nights, evenings and weekends

Handle inbound customer service calls

Understanding and striving to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

Ability to navigate system tools to search for answers & information

A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed

A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Benefits

100% paid training

We provide the equipment!

Ongoing training and skill development

Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

Employee Assistance Program (EAP)