Hughston · 1 week ago
Front Office Team Lead Full Time
Thomaston, GA
Full-time
Onsite
Entry, Mid Level
2+ years expHughston is a healthcare organization focused on providing excellent patient care. They are seeking a Front Office Team Lead to supervise office staff, manage appointment templates, and serve as a liaison for patient and billing communications.
Health CareHealth DiagnosticsMedical
No H1B
Responsibilities
Supervise and mentor office staff and support personnel
Maintain physician’s appointment templates
Liaison for all complaints internal and external
Communicate effectively with THC Billing Department, insurance companies, and patients regarding billing
Function as a backup for office staff and fill in for callouts as needed
Utilize online portals as directed by payor to obtain prior authorization
Order practice supplies to include office and medical supplies
Monitor office expenses
Code employee time and PTO, to include the distribution of time reports to employees
Coordinate physician meetings with local hospitals, facilities, etc
Coordinate accurate department scheduling
Maintain the call schedule/coverage
Keep and obtain all invoices and medical contracts with local companies for services provided and forward to main clinic finance office
Coordinate with Manager and Human Resources for any hiring or employee related needs
Prioritize daily functions to produce a smooth-running facility by completing batch reports & submitting daily deposits
Obtain or request resources necessary for the completion of a task
Address any maintenance issues and complete requisition forms if necessary
Serve as customer service liaison for patient complaints. Also serve as Department liaison for the Manager of Office Services
Open/sort/distribute departmental mail
Answer/Return calls and voice mails timely within established timeframe
Conduct annual evaluations and employee assessments/disciplinary measures
Complete claims and post charges
Assist with special projects as needed
Qualification
Required
Two (2) years in a medical office setting
High School Diploma or equivalent
Valid Driver's License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding
Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment
Must be able work extended hours and on the weekends
Must be able to work independently
Preferred
Higher education in relevant field
Company
Hughston
Since 1949, Hughston Clinic has sought to provide the most advanced orthopaedic services available to all walks of life.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Shelton
Chief Revenue Cycle Officer
Lana Thomas-Folds, PHR, SHRM-CP
Chief Human Resources Officer
Recent News
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