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Bray and Scarff · 12 hours ago

Appliance Delivery Coordinator

Laurel, MD 20707

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Bray and Scarff is the largest local, independent appliance dealer in the greater D.C. metro region. The Appliance Delivery Coordinator is responsible for managing inbound customer communication, assisting with scheduling, and supporting operational workflows to ensure smooth daily operations.

Consumer GoodsFood and Beverage

Growth Opportunities

Responsibilities

Answer inbound customer calls as the primary owner of phone support

Assist customers with questions, scheduling needs, and delivery updates

Assist with billing, invoicing, and shipment verification within required timelines while maintaining a high level of accuracy

Complete reschedules and document outcomes accurately

Support communication between stores, drivers and internal teams

Provide basic operational guidance to support daily workflow

Communicate essential updates to drivers and ensure information is accurate

Support Dispatch Track updates as needed for basic entries

Maintain the Driver Uniform Program through ordering, returning, tracking and auditing

Ensure accurate routing of questions to other coordinators or departments if necessary

Provide professional customer support during high volume periods

Replenish install supplies as needed

Maintain confidentiality and professionalism at all times

Any other duties as assigned

Qualification

Customer service experienceField service coordinationCall handling experienceCommunication skillsOrganizational skillsBasic computer programsMulti-tasking ability