T-Cetra · 1 week ago
Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday)
United States
Full-time
Remote
New Grad, Entry LevelT-Cetra is a leading company in Information Technology Services, providing innovative solutions such as payment processing and mobile app development. They are seeking a Bilingual Customer Service Representative to assist merchants with technical issues and maintain professional relationships in both English and Spanish.
LogisticsTelecommunicationsWireless
Responsibilities
Respond to Customer calls in both English and Spanish languages and help with issues related to:
Activation of SIM cards
Complete port-in activations
Explaining activation issues, transactions, and terms
Contact carriers to resolve activation issues or verify activations
Develop and maintain a good relationship with merchants, Master Agents, and Employees
All other duties as assigned
Qualification
Required
Fluent in both Spanish and English
Ability to multi-task and work under pressure
Strong technical and computer skills
Pleasant attitude, treat customers in a friendly and courteous manner
Patient and passionate personality
Communication skills
Ability to work in a fast-paced environment
High School Diploma
Preferred
College coursework a plus
Benefits
Paid Time Off
Up to $300 monthly bonus
Comprehensive Medical, Vision and Dental
Matching 401k up to 4%
FMLA and Life Insurance
Tuition Reimbursement
Wellness Program
Employee Growth and Development Reimbursement Program
Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
Beautiful nearby walking paths and park
Fun, value centered work atmosphere
Flexible work environment
Company
T-Cetra
For over 17 years, T-Cetra has been a trailblazer, harnessing cutting-edge proprietary software to open doors to underbanked markets through our expansive network of 10,000 retailers.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abdul Akel
Co-Founder and CEO
Gus Hashem
Co-Founder - CIO
Company data provided by crunchbase