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Info Way Solutions · 1 week ago

Product Surveillance Associate

Sturtevant

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Info Way Solutions is looking for a Product Surveillance Associate to provide clinical and safety assessments of post-marketing events. The role involves interacting with customers and healthcare professionals, processing inquiries, providing technical support, and ensuring compliance with global regulations.

Information ServicesInformation TechnologyInternet of ThingsStaffing Agency

Responsibilities

Provide clinical and safety assessments of post-marketing events

Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and Global Merz at all levels within the organization

Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s)

Provide technical support and remote troubleshooting guidance as needed

Conduct follow up activities to be able to close records in a timely manner

Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures

Execute the activities of processing complaints in accordance with the Company Quality System