High-speed Fiber Internet Company - T2 Technical Support -01/2026 jobs in United States
cer-icon
Apply on Employer Site
company-logo

ModSquad · 9 hours ago

High-speed Fiber Internet Company - T2 Technical Support -01/2026

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level

ModSquad is a leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are seeking Tier 2 Technical Support Mods to troubleshoot issues and provide reliable support during service disruptions.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
check
H1B Sponsor Likelynote

Responsibilities

Handle Tier 2 customer support through calls and emails
Troubleshoot technical issues independently and efficiently
Monitor network alerts and escalate outages within 15 minutes
Follow outage protocols and understand escalation procedures
Manage approximately 4 calls per day and 4–5 tickets per hour during busy periods
Conduct your own research when necessary, especially during outages
Multitask across multiple systems, tabs, and tools
Maintain composure and professionalism during high-pressure situations
Communicate clearly and provide accurate, detailed support

Qualification

Technical troubleshootingEnglish communicationCall-control skillsMultitasking abilityIndependent problem-solvingResearch skillsProfessionalism under pressureAttention to detail

Required

Strong technical troubleshooting skills
Excellent written and spoken English communication
Strong call-control skills and ability to calm irate customers
Ability to work under pressure, especially during major outages
High attention to detail and strong multitasking ability
Proactive in researching information and understanding protocols
Reliable, organized, and capable of independent problem-solving
Must complete a grammar screen, including a live writing sample
Must be available for weekend work and all US Holidays

Preferred

Prior experience in Tier 2 or complex technical support

Company

ModSquad

twittertwittertwitter
Glassdoor3.6
company-logo
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

H1B Sponsorship

ModSquad has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Amy Pritchard
CEO
linkedin
leader-logo
David Wohlwend
Senior Vice President of Finance and Accounting
linkedin
Company data provided by crunchbase