Peraton · 1 week ago
Services Transition Readiness Analyst
US-VA-Sterling
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $166K/yr
3+ years expPeraton is a next-generation national security company that drives missions of consequence. They are seeking a Services Transition Readiness Analyst to ensure that new and modified applications and services are fully prepared for successful introduction into the operational environment, collaborating closely with various stakeholders to minimize risks and ensure alignment with business needs.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Identify, plan, and manage service transitions to ensure seamless movement from development and engineering into operational acceptance across all EIO areas of responsibility, minimizing disruption to live services
Log, track, and validate Operational Readiness Requirements (ORRs) in collaboration with functional leads and process owners, ensuring operational teams are prepared to support new or changed services upon deployment
Create, maintain, and govern comprehensive service transition documentation, including operational readiness checklists (ORCs), support models, and process artifacts, ensuring consistency, clarity, and audit readiness
Prepare and facilitate operational readiness tabletop exercises to validate monitoring, failover, rollback, escalation, field support readiness, and identification of single points of failure prior to production release
Evaluate impacts to Service Level Agreements (SLAs), Service Level Objectives (SLOs), and key performance indicators (KPIs), and proactively identify service risks, partnering with teams to develop and implement mitigation strategies
Coordinate with project managers, engineering, networking, and service center operations to support deployments and ensure appropriate post-deployment support services are in place
Represent Service Transition in project and product review meetings, acting as a liaison between technical teams and stakeholders while advocating ITIL-aligned service management processes and best practices
Ensure all knowledge transfer activities, service support documentation, and knowledge articles are complete, accurate, approved, and available for operational use; provide clear, well-documented status updates to leadership and stakeholders throughout the transition lifecycle
Qualification
Required
U.S. citizenship and an active SECRET Government Security Clearance
At least three years of experience as a Services Transition Analyst that has required increased scope of responsibility
Ability to document transition processes accurately, applying attention to detail
Ability to work independently, achieve productivity goals, and manage one's time
Experience using ServiceNow
Experience using SharePoint to maintain documents
Preferred
ITIL v4 Foundation Certification
Previous U.S. Department of State experience associated with implementing and practical application of ITIL Service Transition and/or Service Management best practices
Benefits
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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