Dragonfly Internet · 5 days ago
Business Customer - Sales and Service Coordinator
Opelika, AL
Full-time
Onsite
Entry, Mid Level
2+ years expDragonfly Internet is focused on providing faster and more reliable internet solutions, particularly in underserved areas. They are looking for a Business Customer - Sales and Service Coordinator to enhance customer service, support sales efforts, and manage project coordination for business clients.
Computer Software
Hiring Manager
Carole S.
Responsibilities
Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms
Support sales representatives with lead follow-up, proposal preparation, and order processing
Manage customer onboarding projects, including service installations, upgrades, and account transitions
Coordinate with technical and field teams to ensure timely service delivery and updates
Track project timelines and proactively communicate status with internal teams and clients
Maintain working knowledge of Dragonfly's business internet and voice (VoIP) solutions
Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services
Liaise with network operations and technical support teams for escalated telephony or provisioning issues
Maintain accurate and up-to-date records in CRM and billing platforms
Generate and manage service contracts, sales quotes, and service order documentation
Assist with invoicing and contract renewals for business accounts
Qualification
Required
2+ years' experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband)
Familiarity with business internet, voice/VoIP services, and telephony terminology
Strong organizational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency with CRM software, Microsoft Office, and Google Workspace
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Experience working with broadband service providers or managed services
Familiarity with provisioning tools, VoIP platforms, or PBX systems
Experience supporting small-to-medium businesses (SMBs)
Benefits
Health, Dental, and Vision Insurance
Paid Time Off & Holidays
Continuous Learning Opportunities
Free Tuition at a local leading university
Employee Discounts on Internet Services
Free swag
Company
Dragonfly Internet
Dragonfly Internet is local high-speed internet provider in the southeast United States, offering a range of broadband services for both residential and business customers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase