Aviation Customer Support Representative jobs in United States
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PrideStaff ยท 10 hours ago

Aviation Customer Support Representative

PrideStaff is hiring for an Aviation Customer Support Representative for a growing aviation company in Bend, OR. In this role you will operate as the critical link between aviation customers and the internal production team, navigating internal software to address technical customer questions regarding various aviation products.

DeliveryHuman ResourcesSmall and Medium Businesses
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Growth Opportunities

Responsibilities

Diagnostic Troubleshooting: Investigate customer technical inquiries, identify root causes, and provide accurate resolutions
Production Liaison: Act as the primary bridge between the customer and the production floor, ensuring that technical specifications are met
Professional Communication: Maintain phone correspondence, providing an expert and helpful "voice" for the company

Qualification

Technical Support ExperienceAviation ExperienceDiagnostic SoftwareCalibration ToolsHigh IndependenceTechnical MindsetInterpersonal SkillsClear Communication

Required

Previous experience in technical support, customer success, or inside sales
Experience in Aviation, Aerospace, or advanced Manufacturing
Ability to learn diagnostic software, calibration tools, and databases
Ability to act as a liaison between different departments
You are a 'self-starter' who takes the initiative to learn complex systems
You enjoy using data and internal tools to solve puzzles, and troubleshoot
You can translate technical aerospace updates into clear, concise language

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

PrideStaff

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PrideStaff is a staffing and recruiting company.

Funding

Current Stage
Late Stage

Leadership Team

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Tammi Taylor Heaton
Co-CEO
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Christina Pugh
Chief Sales Officer (CSO)
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Company data provided by crunchbase