Northeast Georgia Health System · 1 week ago
Patient Contact Center Representative - CSII - Remote in GA only - CPAR Required
United States
Full-time
Remote
Mid Level
3+ years expNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. The Customer Service Representative II is responsible for handling high volumes of inbound and outbound patient billing calls, addressing inquiries and complaints related to professional and facility services, and ensuring accurate documentation and timely issue resolution.
AssociationCommunitiesFitnessHealth Care
Responsibilities
Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum. Identifies self by name and department, handles call in professional manner, asks if all issues resolved and if anything else may be needed prior to ending call
Reviews accounts thoroughly, verifying balance to be correct. Performs required action to correct balances found to be in error. Refers errors to other departments for assistance only when appropriate
Analyzes all details of account for accuracy and resolves all insurance questions including payment, adjustments and benefits
Researches all patient complaints and inquiries in a timely manner, keeping patient informed of progress when other departments must be consulted
Follows required insurance billing processes
Follows all department and NGHS guidelines, policies, and standard work
Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development
Maintains an understanding of health insurance and EOB's, collection processes and techniques, and NGHS Financial Assistance Programs
Performs other duties as assigned
Documents the patient account thoroughly and accurately in order to leave sufficient information for any other party reviewing the account for future collection efforts, which may include presentation in court
Ability to thoroughly review and understand all documentation in the NGMC Patient Accounting EMR system
Qualification
Required
GA HMFA Certified Patient Account Representative (CPAR) Certification
High School Diploma or GED
Three (3) year minimum medical billing or collection experience
Solid knowledge of Revenue Cycle functions, including registration, authorization, and insurance billing
Personal computer proficiency to include all programs necessary to perform job duties and ability to toggle between systems efficiently
Excellent listening and problem-solving skills with attention to details
Excellent customer service skills and ability to remain calm and professional in stressful situations
Excellent verbal and written communication skills
Ability to work independently within guidelines
Company
Northeast Georgia Health System
Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
C
Carol Burrell
President and CEO
Recent News
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2025-12-11
2025-08-21
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