Confidential Careers · 15 hours ago
Customer Service Specialist - I
Rincon, GA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrConfidential company is seeking a Customer Service Specialist I to serve as a liaison between the company and customers’ orders. The role involves ensuring accurate and timely order management, providing one-on-one service, and building relationships through effective communication and organizational knowledge.
Human ResourcesRecruiting
Responsibilities
Must work well in a team environment and strive to support the needs of both the customer and other departments
Communicate clearly and effectively between external customers and all internal A&R divisions to ensure the expeditious handling of all customer orders, requests, special requirements, and other needs
Communicate with existing and prospective customers via telephone and email to help facilitate their needs, schedules, and shipments
Ensure that all required documentation is sufficiently detailed to meet the needs of other departments within the company
Demonstrate sound reasoning and judgment when investigating and solving problems; seek guidance when appropriate
Complete incident and nonconformance reports as required
Tactfully handle difficult situations and negotiate mutually satisfactory resolutions
Adhere to and promote all elements of the company’s Responsible Care performance goals
Maintain a positive, professional attitude in all interactions with customers and fellow employees
Manage projects efficiently, meeting both internal and external deadlines
Gather, monitor, and analyze customer account data to help meet customer objectives; report noteworthy account activity to management
Manage expectations of the internal team with integrity and transparency
Contribute to continuous process improvement by staying mindful of current procedures and their purpose
Identify referral opportunities and support business development through ongoing relationship-building
Continuously look for ways to simplify and improve customer experience
Qualification
Required
Excellent problem-solving, organizational, time management, and analytical skills
Outstanding communication abilities with both external and internal customers
Proficient in Microsoft Word and Excel
Ability to learn and become proficient with required systems and other web-based operations platforms
Self-motivated, with the ability to perform duties independently with minimal supervision
High school diploma or equivalent required
Preferred
Previous experience in Customer Service, Account Management, or Inventory Management preferred
Bachelor's degree preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Confidential Careers
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase