Capgemini · 1 week ago
Senior AI Engineer (contract)
Charlotte, NC
Contract
Onsite
Senior Level
$47.34/hr - $73.96/hr
5+ years expCapgemini’s customer is looking for a senior AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Architect and develop AI-driven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Perform data analysis using SQL on large-scale IVR and interaction datasets
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
Lead development of agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
Partner with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers
Qualification
Required
5+ years of experience in AI / ML
Very strong proficiency in Python
Proven expertise in NLP, including: Text classification, Clustering
Strong experience in data analysis using SQL
Hands-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval-Augmented Generation (RAG)
Preferred
Experience with Agentic AI and multi-agent orchestration
Experience with LLMOps / MLOps in production environments
Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
Benefits
Medical
Dental
Vision
Retirement benefits
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
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2025 (2856)
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2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
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