Allied Mineral Products · 1 day ago
Service Desk Technician
Pell City, AL
Full-time
Onsite
New Grad, Entry Level
0+ years expAllied Mineral Products Holding, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. They are currently seeking a Service Desk Technician responsible for day-to-day support of mission critical IT systems, including user management and network support.
IndustrialManufacturingService Industry
Responsibilities
Ensure all company systems, applications and core architecture are available 24/7/365, and always escalate issues in a prompt manner
Drive company standards within the client engineering space ensuring that all machines are identified, controlled, and are running the latest firmware and patches
Ensure user satisfaction through meticulous management of user issues, and thorough and complete communications
Carefully follow processes and standards to ensure maximum user uptime
Review issues/tickets for patterns and make recommendations on change to leadership
Administration of client machines ensures that company standards are always followed and that company policies are strictly adhered to
Stay current and up to date with all system information, changes and updates
Ensure that Incident Management, Change Control and Asset Management processes are always followed
Ensure tapes and/or media are always available to ensure system backups are conducted per schedule
Train users on complex topics, make presentations to the wider team, and interact positively with upper management
Assist peers to bring swift resolution to ongoing incidents
Work under the direction of the System administrators to deliver key projects to the company
Report daily to assigned onsite management
Attend daily plant operations meetings
Coordinate and communicate all IT projects with plant leadership
Coordinate all outside IT contractors
Qualification
Required
A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired
Must have or be willing to get the following certifications: Comp TIA Network +, Comp TIA A+
A minimum of 0-2 years' experience with Windows System Administration desired
Working knowledge of ITIL/ITSM, including processes surrounding Asset and Config Management, Change Control, Knowledge Management, Incident Management helpful
Must have strong interpersonal, written and verbal communication skills
Must be assertive and able to work independently
Must be willing to work unusual hours when needed
Must be dependable and punctual
Benefits
Employee Stock Ownership Plan (ESOP) - Allied contributes 25% of your annual earnings into the plan each year
401K program
Annual Profit Sharing
Paid Time Off for Vacation, Sick Days, Holidays
Medical, Prescription Drug, Dental, and Vision programs
Life Insurance
Short-Term, and Long-Term disability
Company
Allied Mineral Products
Allied Mineral Products is a manufacturer of monolithic and precast refractory ceramics.
1001-5000 employees
H1B Sponsorship
Allied Mineral Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageRecent News
Google Patent
2024-04-14
UAZMI - Ukraine News
2024-02-20
Company data provided by crunchbase