KMC Controls · 5 hours ago
BAS Technical Support Specialist
New Paris, IN
Full-time
Hybrid
Mid LevelKMC Controls is a company that provides building automation solutions, and they are seeking a BAS Technical Support Specialist. The role involves providing technical sales support to customers, assisting with project specifications, and conducting training sessions, while also engaging with various stakeholders to ensure customer satisfaction.
ComputerElectronicsManufacturingVirtual Reality
Responsibilities
Provide direct technical sales support to KMC customers (SI’s OEMs, and wholesale channel partners) including but not limited to:
Answer technical sales questions via email, telephone, internet, and other written or oral communications
Review project specifications for the proper selection of KMC equipment and development of technical solutions to meet specification intent
Travel to job sites to resolve issues, as needed
Provide direct Technical Sales and advisory support to KMC Area Vice Presidents as needed
Assist customers in the preparation of project submittal information as needed:
Select KMC products to meet application needs
Create typical application wiring diagrams
Review customer submittal information for completeness & accuracy
Develop standardized written sequences of operation
On occasion for specific projects and customers with prior approval:
Write application software panel files and test for proper operation
Create/develop associated graphical library files
Create/develop associated schedules, trends, alarms, and other software items for a complete application engineered product or project
Interface with customers to clarify ambiguities in specifications, product performance, etc. to deliver a complete, functional result
Format shall follow the agreed upon KMC style guide for such programming
Files shall be fully documented according to the style guide
Provide KMC approved standard product training classes to authorized KMC Customers according to the assigned schedule maintained by KMC’s Organizational Development Manager
Provide KMC approved customized “mentoring” training classes to KMC customers
Provide customized “mentoring” and training to select OEM customers and select customers on specific products & applications relevant to the OEM channel as needed
Provide copies of any developed panel files & related materials to the VP-Technical Support team that is creating and maintaining the KMC “Standard Applications Library”
Assist with/execute assigned feasibility study projects within agreed upon schedules
Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules
Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs
Be the “content expert” on assigned product categories and make recommendations for new products, features, and obsolescence of old products
As necessary, conduct technical product presentations to customers or potential customers
As necessary, refer non-sales related technical support questions to the Technical Support and Applications department
Actively/daily engage in the use of the company’s CRM system
Represent KMC Controls at various trade shows and conferences
Travel as directed and approved (expected to range between 40 - 70%)
Qualification
Required
Provide direct technical sales support to KMC customers (SI's OEMs, and wholesale channel partners) including but not limited to: Answer technical sales questions via email, telephone, internet, and other written or oral communications
Review project specifications for the proper selection of KMC equipment and development of technical solutions to meet specification intent
Travel to job sites to resolve issues, as needed
Provide direct Technical Sales and advisory support to KMC Area Vice Presidents as needed
Assist customers in the preparation of project submittal information as needed: Select KMC products to meet application needs
Create typical application wiring diagrams
Review customer submittal information for completeness & accuracy
Develop standardized written sequences of operation
On occasion for specific projects and customers with prior approval: Write application software panel files and test for proper operation
Create/develop associated graphical library files
Create/develop associated schedules, trends, alarms, and other software items for a complete application engineered product or project
Interface with customers to clarify ambiguities in specifications, product performance, etc. to deliver a complete, functional result
Format shall follow the agreed upon KMC style guide for such programming
Files shall be fully documented according to the style guide
Provide KMC approved standard product training classes to authorized KMC Customers according to the assigned schedule maintained by KMC's Organizational Development Manager
Provide KMC approved customized 'mentoring' training classes to KMC customers
Provide customized 'mentoring' and training to select OEM customers and select customers on specific products & applications relevant to the OEM channel as needed
Provide copies of any developed panel files & related materials to the VP-Technical Support team that is creating and maintaining the KMC 'Standard Applications Library'
Assist with/execute assigned feasibility study projects within agreed upon schedules
Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules
Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs
Be the 'content expert' on assigned product categories and make recommendations for new products, features, and obsolescence of old products
As necessary, conduct technical product presentations to customers or potential customers
As necessary, refer non-sales related technical support questions to the Technical Support and Applications department
Actively/daily engage in the use of the company's CRM system
Represent KMC Controls at various trade shows and conferences
Travel as directed and approved (expected to range between 40 - 70%)
Company
KMC Controls
KMC Controls is an electronic manufacturing company that provides building automation and control solutions.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mitch Kehler
Chief Executive Officer
Recent News
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2025-04-04
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