Pacific Palms Resort · 2 weeks ago
Bellperson
City of Industry, CA, US
Full-time
Onsite
New Grad, Entry Level
$16.90/hr - $16.90/hrPacific Palms Resort is seeking a Bellperson to provide assistance and services to guests to ensure a pleasurable arrival and departure experience. The role involves transporting guest luggage, providing information about the resort amenities, and ensuring guest satisfaction through professional service.
Hospitality
Responsibilities
To assist in the transport and storage of guest luggage
To assist with guest packages
To properly "log" all trips originating from the "Bell Stand" on the Bell Activity Log
Responsible for a clean and "smart" appearance of uniforms and self
Knowledgeable about all Resort amenities
Proper posting of positions/locations
Assist guests with luggage when necessary
Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name
Escorting guests to room
Be able to give room information ensuring proper operation of guest room facilities
Able to work professionally under pressure
Have property knowledge to give directions to guests
Lift heavy objects up to 50lbs
Be able to listen and respond to guest needs
Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants
Keeping Storage area and office area clean and organized
Keeping Bell Carts polished
Assist Engineering in placing rain mats and caution signs out when rain starts
Ensure cleanliness of Valet Drive and South Patio
Delivering newspapers, Express Checkouts, mail or packages to guest rooms when requested
Answering phone to provide information
Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage
Unloads the baggage from the car or taxi and assists guests inside the Resort
Directs guests to the Front Desk
Calls taxi or shuttle for guests as needed
Assists the Bell Captain with all luggage storage and retrieval
Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort
Controls the traffic flow in and out of the Valet Drive
Notifies the Front Desk of VIP arrivals whenever possible
Any and all reasonable requests of management
Qualification
Required
Must possess excellent verbal & written communication skills
Must have good math skills
Able to stand for long periods of time
Must be able to exhibit excellent face to face customer service skills
Willing to work varied shifts and days
Must have a professional attitude and appearance
Must possess a Valid Driver's license
Excellent customer service practices
Adherence to departmental and property standards and procedures
Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff
Company
Pacific Palms Resort
Pacific Palms Resort is a hospitality company that provides spa and fine dining services.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Journal Record
2025-09-12
Company data provided by crunchbase