Fairmont Homes Group · 1 month ago
General Manager - Nettuno & All Day Dining & Bars
Long Beach, CA, US
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yrFairmont Breakers is a historic luxury hotel in Long Beach, California, known for its unique character and upscale amenities. The General Manager will oversee food and beverage operations, develop strategies to meet goals, and ensure high standards of service and guest satisfaction.
CommercialConstructionResidential
Responsibilities
Lay out goals and develop strategies to accomplish said goals
Forecast and schedule using hotel tools and guidelines, and oversee payroll
Oversee the initial and continual training of all new and current food and beverage service employees, conducting training classes for both management and hourly staff on a regular basis
Control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc. according to established policies
Oversee recruitment process for the outlets
Formulate and recommend changes to improve employees’ performance and teamwork
Review performance with every department manager on an annual basis
Develop analyses and implement merchandising that meet the profile of the property and guest patronage. Manage and control overall expenses of the outlets focusing on higher revenue and profit
Ensure that managers convene with their employees to ensure total knowledge as to all menu items, how they are prepared, what ingredients are used, etc. and total knowledge of beverage program
Work in co-operation with the Executive Chef and Chef de Cuisine to ensure quality of products and guest satisfaction
Participate in Department Food and Beverage meetings
Keep informed of special events such as Christmas, New Year’s, Thanksgiving, Easter, etc
Review log emails produced by departmental managers on a daily basis
Champion the P.O.S. system of the hotel (Silverware)
Keep the waste factor in the hotel at a minimum level including the manual input of cover counts
Maintain inventories and par stocks
Ensure that all equipment is kept in perfect working condition. Report any deficiency to the proper department
Manage beverage stock properly as well as wine & cocktail list elaboration and maintenance
Financial knowledge must have working knowledge of Profit and Loss statement
Awareness of and control beverage cost
Awareness of budget and control expenses
Ability in all facets of Human Resources nature. Interviewing, evaluating, coaching, training, and disciplinary action
Handle all guest complaints in the food and beverage area and is in charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs
Conduct audits on service standards (LQA/Forbes 5-Star)
Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts
Ensure necessary training is given staff members
Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the hotel policies
Develop and maintain effective communication between all operating departments
Complete accident reports accurately and promptly
Respond properly in any hotel emergency or safety situation
Maintain regular and predictable attendance
Perform other tasks or projects as assigned
Qualification
Required
Be the instigator and involved in on the floor training and coaching/counseling of the colleagues and operational teams
Direct the team and ensure standards and sequences are being adhered to at all times in the areas pertaining to this position
Ensure the teams are meeting the required Company standards at all times
Assist in busy periods of need across the Food and Beverage department when required to ensure guest satisfaction and maximum guest satisfaction whilst providing support for leaders and colleagues within food and beverage
Manage guest expectations and handling any issues that may arise to ensure that 100% satisfaction is secured
Work schedule rotations will apply to this role – afternoon, evening, weekend, holidays, and late night coverage will apply to this role
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase