Plexos Group, LLC · 2 months ago
Case Manager (Disaster Recovery)
Ruidoso, NM, US
Full-time
Onsite
Entry, Mid Level
2+ years expPlexos Group is a leading program delivery and project management company, currently seeking Case Managers to support a wildfire disaster response Program. The Case Manager will provide comprehensive case management services to survivors impacted by wildfires, ensuring compliance with multiple state and federal programs while assisting clients in recovery efforts.
Business IntelligenceData IntegrationIT Management
Responsibilities
Meet and interview clients to assess ongoing needs, match available state and federal programs to address unmet needs, and to provide resource and direct support to facilitate access to available resources based on prioritized needs and services
Manage information input to the central case management system by developing client profiles that reflect their needs and managing those profiles to reflect updates and monitor progress in their stabilization and access to state and federal services. Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files
Coordinate with counterparts in the Federal Emergency Management Agency, U.S. Department of Agriculture, NM Human Services Department, and other relevant agencies to coordinate programmatic solutions for clients
Provide guidance and support through in-person, phone, email, and other forms of communications. Spend time with clients to fully understand their circumstances and provide compassionate communication to support their recovery process. Work with client to develop and implement long-term recovery plans and provide information to the client to help their understanding of grant and funding guidelines
Leverage consolidated profile information to support clients with a streamlined process for completing program applications, appeals and/or re-certification program assistance. Assist client in working through the sequence of program application and receipt of resources, to maximize resources and decrease duplication of benefits
Respond to inquiries about client needs, benefit eligibility, and referred services and resources in a courteous, compassionate, and timely manner
Obtain needed information and complete regular reports regarding client progress; maintain accurate services and progress and generate reports in accordance with Agency standards and federal, state, and local funding guidelines and requirements; maintain contact with clients and/or their families to track progress and needs; complete documentation on all assigned caseloads; and submit all reports in a timely manner
Actively participate in all staff meetings, trainings, or educational workshops as required; provide on-call and emergency case management services when needed; and complete other duties and special projects as assigned
Qualification
Required
Must be able to learn quickly and exercise discretion, which will inform ability to recognize and execute discretion as it relates to what programs are most appropriate to meet the client's needs, including ability to understand what needs are being described and how they match to program services/eligibility requirements
Must be organized and priority driven, able to manage assigned cases independently and complete reporting based on guidance provided
Must have exceptional soft skills in working directly with applicants/clients, and experience or knowledge of social work and/or behavioral health preferred
Must have experience in a customer-facing role that requires close coordination with a customer service team that fields inbound and outbound calls, as well as ability to interact with customers who have had a negative experience
Must be able to work six days a week in the field conducting case visits for various reasons
Field work may include walking on uneven terrain (i.e., dirt, mud, gravel), spending time outside for inspections (home sites, forested land, acequias), and occasionally walking to sites on rare occasions. This includes being exposed to the elements, insects, wildlife, etc
Work occurs on online system, cloud-based, must be able to use a smart phone (android), Microsoft applications, confidently Navigate Teams, SharePoint, and web-based applications, Teams, Outlook
2-5 years of Case Management or other Community support program experience
Must be able to work in Ruidoso, NM
Preferred
Experience facilitating interaction with multiple service providers, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of what they need to know about the program strongly preferred
Experience assessing client needs, monitoring, and evaluating progress preferred
Knowledge of trauma-informed care and communication practices, active listening skills, and cultural competency concepts
Experience with state and federal programs, including CDBG-DR program and/or other HUD program experience preferred
Experience preparing and maintaining updated database systems and/or profiles, as well as maintaining client records by compiling-detailed case notes; logging events and progress using program software preferred
Bilingual English/Spanish speaking preferred
Bachelors in a Behavioral Science Program, Social Work, Communication, Public Health, or Health and Human Services Program
Company
Plexos Group, LLC
Plexos Group is a leading program and construction management company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Odom
President and CEO
Recent News
2023-04-10
Company data provided by crunchbase