Sonesta International Hotels · 16 hours ago
Assistant Front Office Manager
Columbus, OH
Full-time
Onsite
Entry, Mid Level
2+ years expSonesta International Hotels is the 8th largest hotel company in the U.S., committed to delivering exceptional guest experiences. The Assistant Front Office Manager supports daily operations at the Front Desk, supervises staff, and ensures adherence to service standards while optimizing revenue and guest satisfaction.
Asset ManagementEventsHospitalityHotelLeisureLifestyleReal EstateTravel
Responsibilities
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned
Qualification
Required
High School diploma or equivalent required
Two years of previous hotel experience required
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Experience with Microsoft Office and Opera systems required
Valid driver's license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification
Preferred
Previous background from the extended stay industry preferred
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company
Sonesta International Hotels
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Murray
President & CEO
Jordan Langlois
Senior Vice President, Franchise Operations at Sonesta Hotels / RLH Corporation
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-02
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-02
Company data provided by crunchbase