Fairmont Homes Group · 1 month ago
Director of Outlets
San Diego, CA, US
Full-time
Onsite
Lead/Staff, Director/Executive
$105K/yr - $115K/yr
5+ years expFairmont Homes Group is a luxury resort company located in San Diego, offering a unique experience in hospitality. The Director of Outlets will manage and oversee the food and beverage operations, ensuring guest satisfaction and maximizing financial performance across multiple dining venues.
CommercialConstructionResidential
Responsibilities
Control and maintain standards, performance, colleagues conduct, grooming, appearance, sanitation, etc. according to established policies
The ability to lay out goals and develop strategies to accomplish said goals
Forecasting and scheduling using hotels tools and guidelines
The ability to oversee the initial and continual training of all new and current food and beverage service employees, conducting training classes for both management and hourly staff on a regular basis
The ability to control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc. according to established policies
The ability to formulate and recommend changes to improve employees’ performance and teamwork
The ability to review performance with every colleague and department manager assigned to the outlets on an annual basis
Develops analyses and implements merchandising that meet the profile of The Grand Del Mar and guest patronage. Manages and controls overall expenses of the outlets focusing on higher revenue and profit
The ability to ensure that both leaders and colleagues demonstrate total knowledge as to all menu items, how they are prepared, what ingredients are used, allergens that pertain to each menu item, etc. and total knowledge of beverage program
The ability to work in co-operation with the Executive Chef, Chef de Cuisine, and Sous- Chefs to ensure quality of products and guests satisfaction
The ability to curate and participate in daily and weekly Department Food and Beverage meetings, as well as monthly individual outlet Departmental Meetings and Daily Line-Ups
The ability to keep informed of special events such as Christmas, New Year’s, Thanksgiving, Easter, etc., and to spearhead the planning and execution of these holidays, as well as monthly activations throughout the outlets
The ability to review log emails produced by departmental managers on a daily basis
Knowledge of P.O.S. system of hotel, and ability to program menus, employees, etc
The ability to keep the waste factor in the hotel at a minimum level
The ability to ensure that managers maintain inventories, par stocks, and to assist in consistently completing monthly inventory counts
The ability to ensure that all equipment is kept in perfect working condition. Reports any deficiency to the proper department
The ability and skills to manage beverage stock properly as well as wine & cocktail list elaboration and maintenance
Financial knowledge must have working knowledge of Profit and Loss statement
Awareness of and control of food, beverage, and labor costs
Awareness of budget and control expenses
Ability in all facets of Human Resources nature. Interviewing, evaluating, discipline, termination
The ability to handle all guest complaints in the food and beverage area and is in charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs
The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts
The ability to aid each manager in giving the necessary training to their staff and to assist them in it
The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of The Grand Del Mar policies
The ability to develop and maintain effective communications between all operating departments
The ability to complete accident reports accurately and promptly
The ability to converse with upper management on a regular basis
The ability to respond properly in any hotel emergency or safety situation
The ability to perform other tasks or projects as assigned by hotel management and staff
Taking the initiative and involved in on the floor training and coaching/counseling of the colleagues and operational teams
Coaching, mentoring and guiding the leadership team
Directing the team and ensuring standard and sequences of service are being adhered to at all times in the areas pertaining to this position
Ensuring the teams are meeting the required Forbes and LQA standards at all times
Assisting in busy periods of need across the Food and Beverage department when required to ensure guest satisfaction and maximum guest satisfaction whilst providing support for leaders and colleagues within food and beverage
Managing guest expectations and handling any issues that may arise to ensure that 100% satisfaction is secured
Shift work schedule rotations will apply to this role -evening, weekend and late night coverage will apply to this role
Qualification
Required
Well-presented and professionally groomed at all times
Excellent reading, solid proficiency in English, writing, reading, speaking
Good working knowledge of MS Excel, Word, & PowerPoint
Require minimum five years of senior restaurant management experience (Department Head or General Manager)
Multi outlet responsibility in a luxury resort required
Food Handler Certification and Responsible Beverage Service Training required
Preferred
College degree preferred studies in hotel/restaurant management, business administration
Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities.
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase