GAINSCO · 2 days ago
Claims Team Leader: Level 1
Richardson, TX
Full-time
Hybrid
Mid, Senior Level
2+ years expGAINSCO Auto Insurance is a company that values driven and enthusiastic individuals. They are seeking a dedicated Claims Team Leader Level I to lead a team of Claims Representatives, providing coaching, training, and performance management to ensure high-quality service in handling auto claims.
Auto Insurance
No H1B
U.S. Citizen Only
Responsibilities
Lead, coach, and support a team of 4–6 Claims Representatives
Provide ongoing training and development to improve claims handling skills
Oversee onboarding of new team members and ensure successful integration
Monitor team performance and provide regular feedback and coaching
Support company initiatives and participate in special projects
Ensure team accountability for quality, accuracy, and timeliness of work
Review and audit claims to ensure compliance with company and state guidelines
Provide daily, weekly, and monthly performance reports
Identify opportunities for process improvement and implement best practices
Resolve escalated customer issues and complex coverage questions
Maintain consistent documentation and adherence to claims procedures
Manage incoming work volume and staffing needs
Participate in hiring decisions and performance evaluations
Collaborate with other departments to support cross-functional initiatives
Lead or assist with special projects as assigned
Qualification
Required
Bachelor's degree preferred
An active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements
Minimum 2 years of experience as an Auto Claims Representative required
Prior leadership or supervisory experience is required
Insurance background required
Possesses superior verbal and written communication skills
Demonstrates the ability to effectively prioritize and delegate tasks
Ability to diffuse tense situations with customers
Ability to efficiently manage own time and the time of others
Ability to exercise objective judgment and critical decision-making
Ability to use logic and reasoning to identify approaches and solutions to problems
Preferred
Non-standard auto insurance experience is preferred
Knowledge of ImageRight and Claims Manager preferred
Bilingual (English/Spanish) preferred
Benefits
Medical & dental
Vision insurance
Life insurance
Short-term and long-term disability insurance
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays.
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase