Vidorra Consulting Group · 7 hours ago
ServiceNow Business Process Consultant
United States
Contract
Remote
Senior LevelVidorra Consulting Group is looking for a Senior Business Process Consultant specializing in IT and Customer Workflows. The role involves consulting with customers to transition business requirements to configuration requirements of ServiceNow products, ultimately driving customer business outcomes.
Industrial AutomationInformation ServicesInformation TechnologySoftware
Responsibilities
Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow
Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals
Lead workshops to translate business requirements into functional specifications and user stories for the delivery team
Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization
Work with technical teams, provide input on testing, and support UAT and deployment
Conduct training, provide mentorship, and support change management to ensure successful user adoption
Create process documentation, user stories, acceptance criteria, and functional design documents
Qualification
Required
Analysis & Design: Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow
Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals
Requirement Gathering: Lead workshops to translate business requirements into functional specifications and user stories for the delivery team
Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization
Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment
Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption
Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents
IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.)
IT Asset Management (ITAM – HAM/SAM)
IT Operations Management (ITOM)
CMDB /CSDM
Customer Service Management (CSM)
Field Services Management (FSM)
Certifications: CIS – ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS – CSM or CIS – FSM
Certifications: CSA
Certifications: ITIL v4
Company
Vidorra Consulting Group
Vidorra Consulting is a Software Consulting firm with strong focus on niche areas of Robotics Process Automation, Analytics & Data Integration and Oracle Utilities Analytics (OUA).
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-10-09
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