Huber & Associates, Inc. · 3 months ago
Technical Account Manager - TAM
Jefferson City, MO, US
Full-time
Onsite
Mid LevelHuber & Associates, Inc. is seeking a Technical Account Manager (TAM) to work with a team and independently to support client IT infrastructures. The role involves maintaining end-user workstations, providing software installation and training, and ensuring client satisfaction with technology solutions.
Information TechnologyRoboticsSoftware
Responsibilities
Consult with clients to determine the most effective technologies for their environment
Lead regularly scheduled discussion with clients about their IT requirements
Ensure maintenance is maintained on client equipment and present quotes as required
Work with clients and assist in their internal budget planning process, when requested
Conduct regular business discussion with assigned clients and recommend improvements in technology and/or procedures related to their IT infrastructure
Work effectively with all Technical Services Teams to ensure delivery of excellent service
Document steps taken to resolve any support issues and changes made to the client’s systems
Meet with clients to confirm they maintain adherence to operational best practices
Meet with clients to review effective operation and status of SaaS / Cloud applications
Work closely with Network Operations Center to insure complete resolution of client support issues for assigned accounts
Document steps taken to resolve any support issues and changes made to the client’s systems
Maintain confidentiality of all client information being processed or accessed
Communicate effectively and respectfully with end-users and co-workers
Learn new technologies as required and pass certifications as needed
Qualification
Required
Consult with clients to determine the most effective technologies for their environment
Lead regularly scheduled discussion with clients about their IT requirements
Ensure maintenance is maintained on client equipment and present quotes as required
Work with clients and assist in their internal budget planning process, when requested
Conduct regular business discussion with assigned clients and recommend improvements in technology and/or procedures related to their IT infrastructure
Work effectively with all Technical Services Teams to ensure delivery of excellent service
Document steps taken to resolve any support issues and changes made to the client's systems
Meet with clients to confirm they maintain adherence to operational best practices
Meet with clients to review effective operation and status of SaaS / Cloud applications
Work closely with Network Operations Center to insure complete resolution of client support issues for assigned accounts
Document steps taken to resolve any support issues and changes made to the client's systems
Maintain confidentiality of all client information being processed or accessed
Communicate effectively and respectfully with end-users and co-workers
Learn new technologies as required and pass certifications as needed
Company
Huber & Associates, Inc.
Huber & Associates is an information technology company that offers business IT solutions.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Huber
CEO
Joan Rundle, CPA
Chief Financial Officer
Company data provided by crunchbase