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Pulse Final Mile · 7 hours ago

Customer Service Representative

Fullerton, CA

Full-time

Onsite

New Grad, Entry Level

Pulse Final Mile is dedicated to providing excellent service in logistics, and they are seeking a Customer Service Representative to facilitate communication and support operations. The role involves coordinating between various partners and maintaining high operational standards while ensuring compliance with contract metrics.

Transportation Logistics Supply Chain and Storage

Hiring Manager

Darren Mendoza

Responsibilities

Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners

Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures

Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values

Ensure compliance with specified contract metrics and terms

Maintain high standards for all operational activities

Support contract drivers and customers daily

Inbound and outbound calls through the scheduled shift

High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery

Qualification

Warehouse SupportContract ComplianceOperational ActivitiesInbound CallsOutbound CallsEffective CommunicationPositive ImageAdherence to StandardsHigh StandardsSupportive

Required