Customer Care Specialist jobs in United States
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TBG | The Bachrach Group · 1 week ago

Customer Care Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency specializing in placements across various industries. They are seeking a Customer Care Specialist Level 3 who will handle inbound calls, schedule tours, and support resident customer service to convert prospects into residents and maintain satisfaction.

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Growth Opportunities

Responsibilities

Respond promptly to inquiries, providing personalized assistance and converting leads into scheduled or virtual tours
Accurately record and update prospect information, notes, and follow-ups to support seamless communication with the onsite leasing teams
Route calls to the appropriate team, handle light service requests, and assist with prospective resident inquiries
Support prospectives residents through the application process including documents, resolving issues, and coordinating with property teams
Address escalated issues professionally and refer complex cases to management when needed
Share insights to enhance processes, scripts, and training based on front-line experience
Communicate regularly with leaders, share property updates, and assist with mentoring National Leasing Specialists
Take on additional tasks and projects needed to support team and property success

Qualification

CRM systemsCustomer service experienceVerbal communicationWritten communicationProblem-solvingMultitaskingEmpathyMetrics trackingAttention to detailTime management

Required

Experience in a call center, property management, or customer service environment
Weekend availability required, including Sunday
Strong proficiency in CRM systems
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to multitask, prioritize, and manage time across high volumes of requests
Comfort in using phone, SMS, email, chat/messaging platforms
Empathetic, patient, and customer-centric mindset with the ability to deescalate
Exceptional problem-solving abilities
Comfortable tracking metrics, identifying trends, proposing improvements

Company

TBG | The Bachrach Group

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For over 50 years, TBG has stood as a leader in the staffing and recruiting industry.
dateFounded in 1974
location
New York, New York, USA
people-size201-500 employees
web-link
http://bachrachgroup.com

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Bachrach
Chief Operating Officer
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Evan Price
District Director- Long Island
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Recent News

LinkedIn
TBG | The Bachrach Group on LinkedIn: #meetourteam #nashville #nashvillejobs #recruiters #talentacquisition #tbg
2024-04-06
Hunt Scanlon
Global Hiring Outlook and How Hiring Continues to Rely More ...
2023-12-25
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