Bozeman Health · 1 week ago
Desktop Support Analyst (FT- 1.0 FTE, Day Shift)
Bozeman, MT
Full-time
Onsite
Mid, Senior Level
5+ years expBozeman Health is seeking a Desktop Support Analyst to ensure proper computer hardware, software, and auxiliary device operations organization-wide. The role involves providing tier 2 support for technology end-user incidents and service requests while delivering excellent customer service and training.
Health CareHospitalMedical
Responsibilities
Works with a variety of users to resolve hardware, software, network connectivity, and application issues
Configures, installs, updates, maintains computers and auxiliary devices, both hardware and software
Provides training for both hardware and application functionality
Assists other members of the IT team to trouble shoot resolve problems
Ensures documentation, such as Knowledgebase articles or FAQ’s are created, maintained and current
May be assigned oversight of related services or programs such as inventory, printing, department and facility moves, or desktop image standard creation and maintenance
Partners with applications staff to install and troubleshoot software installations and upgrades
Ensures all work activities are captured in service management system
Improves and maintains service management system options such as service catalog items
Qualification
Required
Associates degree or 5 years related experience
Preferred
2 years relevant experience
Bachelor's degree
Information Systems certifications such as Network+, A+, and/or ITIL
Experience in hospital setting
Company
Bozeman Health
Bozeman Health focuses on offering comprehensive services to meet the various healthcare needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Ludford
Chief Financial Officer
Gordon Davidson
CFO
Recent News
News-Medical.Net
2025-09-24
Healthcare IT News
2024-11-04
Bozeman Daily Chronicle
2024-02-19
Company data provided by crunchbase