Cosmetic Physician Partners · 1 day ago
Director of Operations
Santa Rosa, CA
Full-time
Onsite
Director/Executive
$0/yr - $100K/yrCosmetic Physician Partners is a leading provider of medical aesthetics services, dedicated to delivering exceptional patient experiences. The Director of Operations will oversee daily operations, enhance patient experiences, and lead a multidisciplinary team to ensure operational efficiency and compliance with healthcare standards.
Health Care
Responsibilities
Direct day-to-day operations across surgical and medspa services, ensuring efficiency and consistency
Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity
Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations
Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes
Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up
Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism
Ensure staff consistently provide warm, personalized, and informed patient interactions
Monitor patient feedback and satisfaction surveys, and implement improvements based on insights
Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care
Coach staff on both technical workflows and customer service excellence
Foster a culture of accountability, teamwork, and continuous improvement
Manage staffing schedules to balance operational needs and patient demand
Oversee practice budgets, expense control, and revenue reporting
Manage vendor relationships, inventory, and supply chain efficiency
Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction
Provide operational and financial reports to leadership with recommendations for improvement
Maintain compliance with all healthcare regulations, licensing, and accreditation standards
Oversee safety protocols, emergency preparedness, and infection control measures
Safeguard patient privacy by ensuring HIPAA compliance and secure data practices
Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance
Partner with leadership to align operational strategies with growth goals
Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services
Support expansion initiatives by planning operational requirements for new treatments or service lines
Analyze trends in patient demand and operational data to identify opportunities for growth
Qualification
Required
Proven experience in operations management, preferably in a healthcare or aesthetic environment
Strong leadership skills with the ability to train and develop a multidisciplinary team
Excellent communication and interpersonal skills to foster patient relationships and team collaboration
Experience in managing budgets, financial reporting, and vendor relationships
Knowledge of healthcare regulations, compliance, and safety protocols
Ability to analyze data and track key performance indicators (KPIs) to drive operational improvements
Strong problem-solving skills and the ability to handle patient concerns with empathy and professionalism
Experience in implementing standard operating procedures (SOPs) to enhance clinic operations
Preferred
Experience in a medical aesthetics or cosmetic surgery practice
Familiarity with patient satisfaction surveys and feedback mechanisms
Background in marketing or outreach initiatives related to healthcare services
Experience with membership and loyalty program administration
Benefits
Competitive Compensation Package
Health & Dental Benefits
401(k) Matching
Aesthetic Industry Perks
Great Culture & People-First Organization
Company
Cosmetic Physician Partners
CPP’s leadership team brings together some of the leading operators of medical aesthetic clinics in North America.
Founded in 2021
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$40M2026-01-14Undisclosed· $40M
Leadership Team
Daniel Schacter
President
Recent News
2026-01-16
The Business Journal
2025-12-03
2025-12-02
Company data provided by crunchbase