DESKSIDE Support Technician jobs in United States
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Law Firm · 1 week ago

DESKSIDE Support Technician

positionTroy, MI, US
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Law Firm is an international organization with an office in Troy seeking an entry desk side support specialist to join their team. The role involves providing technical support to platform employees and assisting with IT department projects and tasks as needed.

Law EnforcementLegalProfessional Services
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H1B Sponsor Likelynote

Responsibilities

Provide technical support by answering help-desk calls as needed for all staff members, both in-house and remote
Enter all service and support work orders/tickets into IS Department tracking system
Configure, deliver and install computers and peripherals
Setup and support presentations and meetings
Move and install PC's as set up and take down equipment
Interact with servers and communication services
Complete various tasks and projects as assigned
Part of on-call after-hours support rotation
Travel on occasion to other offices for support and/or projects as needed including overtime when needed

Qualification

Desk-side support experienceTroubleshooting WindowsWindows 10 knowledgeMS Office Suite 2016Active DirectoryA+ certificationTimely follow-upCorporate environment experienceCommunication

Required

Must have one year of desk-side support as well as remote experience
Solid experience troubleshooting Windows and Windows applications
Experience with personal computer hardware problem diagnosis
Knowledge of Windows 10, MS Office Suite 2016 and Office 365
Worked with Active Directory
Excellent communication skills
Ability to follow-up in a timely and efficient manner

Preferred

A+ certification desirable, but not required
Experiencing in corporate environment desirable

Benefits

Medical
Dental
Vision
401K
Profit sharing
Generous PTO
Free parking

Company

Law Firm

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Law Firm
dateFounded in 1969
location
Nashville, Tennessee, USA
people-size11-50 employees
web-link
https://kingballow.com

H1B Sponsorship

Law Firm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Early Stage

Leadership Team

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Larry Crabtree
Partner
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Company data provided by crunchbase