Ryan Consulting Group, P.A. · 2 weeks ago
Deskside Support Technician
Charlotte, NC, US
Full-time
Hybrid
Mid Level
3+ years expRyan Consulting Group, P.A. is a software company seeking an IT Deskside Technician to join their managed service provider team in Charlotte, NC. This role involves delivering high-quality technical support to end-users, ensuring the smooth operation of desktops, laptops, mobile devices, and associated peripherals within a corporate environment.
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Responsibilities
Provide onsite and remote deskside support for hardware, software, and network-related issues
Responsibility for meeting SLAs, response/resolution targets, and contributing to continuous service improvement
Expectation to maintain technical documentation, asset records, and SOPs
Able to support flexible working hours both time of day and days of week
Troubleshoot and resolve incidents involving Windows and Mac operating systems, Microsoft 365, printers, and standard business applications
Respond promptly to service tickets, document actions taken, and maintain clear communication with users and management
Set up, configure, and deploy new workstations and devices following company standards
Assist with user onboarding/offboarding, including account setup and access management
Collaborate with other IT team members and escalate complex issues as required
Ensure compliance with security policies and best practices for data protection and privacy
Work support request tickets using standard ITIL v4 methodology
Qualification
Required
Associate degree in Information Technology or related field, or equivalent work experience
Valid driver's license and ability to drive to customer sites as required
3+ years of deskside or IT support experience in a managed services or enterprise environment
Strong knowledge of Windows and Mac OS, Microsoft 365, and common hardware troubleshooting
Excellent communication, customer service, and problem-solving skills
Ability to lift and move equipment (up to 40 lbs) as needed
Preferred
CompTIA A+, Network+, or similar certifications preferred
Company
Ryan Consulting Group, P.A.
Ryan Consulting Group, P.A. is home to Tampa CPA, S.
2-10 employees
H1B Sponsorship
Ryan Consulting Group, P.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase