Toshiba Global Commerce Solutions · 21 hours ago
Senior Delivery Manager
Durham, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expToshiba Global Commerce Solutions is seeking a Senior Delivery Manager. This role oversees multiple program managers across a portfolio of complex software programs, ensuring consistent delivery discipline and strong leadership while driving alignment across various teams.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Lead delivery oversight across multiple programs, ensuring clear plans, accurate forecasts, and reliable plan-vs-actual execution
Drive rigor around RAID ownership, milestone readiness, release planning, and quality gates
Stabilize at-risk (red/yellow) programs through structured recovery plans, daily accountability, and decisive escalation
Ensure predictable delivery across all programs through disciplined follow-through and early issue detection
Align Engineering, QA, Product, Client Delivery, and Support to drive delivery plans
Remove blockers across teams and enforce ownership, accountability, and timely decision-making
Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting
Represent Delivery Leadership in executive and client forums, providing clarity, maturity, and a calm, authoritative presence
Ensure programs consistently follow delivery rhythms: regular program reviews, status updates, RAID maintenance, and decision logs
Validate the quality, accuracy, and completeness of program artifacts: plans, risks, communications, metrics, and executive updates
Enforce adherence to SDLC practices, release management processes, and delivery governance across assigned programs
Establish and maintain high standards for communication, escalation hygiene, and stakeholder engagement
Ensure “no surprises” communication to clients and executives through proactive risk and issue escalation
Coach program and project leaders on communication: clear problem statements, impact definition, and action-oriented next steps
Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment
Improve communication quality across programs, raising the bar for clarity, brevity, and completeness
Partner with QA and Engineering to ensure test readiness, defect management discipline, and stable release cycles
Review and strengthen root cause analyses, ensuring meaningful corrective actions and follow-through
Leverage quality data, DORA metrics, and delivery insights to drive continuous improvement and reduce rework or instability
Promote observability, DevOps practices, and operational maturity across program delivery
Lead and coach program and project management teams, elevating their judgment, communication, planning discipline, and leadership presence
Set clear expectations, reinforce accountability, and develop talent through direct feedback and structured guidance
Build a high-performing delivery culture grounded in ownership, urgency, clarity, and measurable outcomes
Act as a trusted leader who models stability and decision-making during ambiguity, escalations, or change
Qualification
Required
Bachelor's degree or equivalent work experience required, Computer Science, Engineering, or related technical fields preferred
10–12+ years in software delivery, program management, or engineering, with hands-on experience in development, testing, or production support
Experience managing program managers and leading multiple complex software programs simultaneously
Proven background in retail tech, POS, SaaS, or enterprise systems requiring high uptime and operational resilience
Strong grounding in SDLC, Agile delivery, CI/CD, DORA metrics, DevOps, and release planning
Skilled in risk management, escalation leadership, RCA, and stabilizing at-risk programs
Proficient in delivery tooling (Jira, Confluence, Smartsheet, MS Project) and data-driven reporting
Executive presence: crisp communicator, calm under pressure, strong judgment and decision-making
Preferred
PMP, SAFe, CSM, or similar certifications preferred
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
Company data provided by crunchbase