Express Employment Professionals of Fort Worth, TX · 3 days ago
Customer Success Supervisor
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expExpress Employment Professionals of Fort Worth, TX is a medical device company seeking a Customer Success Supervisor to join their team. The role involves overseeing customer and order management, leading customer service teams, and ensuring excellent customer service and fulfillment processes.
Staffing & Recruiting
Hiring Manager
Ambra Cole
Responsibilities
Proven experience in customer and order management - accurate entry, fulfillment, and invoicing of customer orders; partner with 3PL logistics; oversee returns
Previous experience in hiring, leading, and coaching customer service teams
Excellent Customer service and interpersonal skills – for both internal and external customers
Strong knowledge of ERP systems (Microsoft Dynamics GP, SAP S/4HANA preferred) and CRM tools (Salesforce) preferred
Robust EDI experience (850, 855, 856, 810, 940/945, 820, 852)
Qualification
Required
3-5 years of experience in a customer service / success role
Proven experience in customer and order management - accurate entry, fulfillment, and invoicing of customer orders; partner with 3PL logistics; oversee returns
Previous experience in hiring, leading, and coaching customer service teams
Excellent Customer service and interpersonal skills – for both internal and external customers
Robust EDI experience (850, 855, 856, 810, 940/945, 820, 852)
Preferred
Strong knowledge of ERP systems (Microsoft Dynamics GP, SAP S/4HANA preferred) and CRM tools (Salesforce) preferred
Company
Express Employment Professionals of Fort Worth, TX
Express Employment Professionals has been helping people in Fort Worth find jobs and employees since 1995.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase