Valto Engineered Materials · 4 hours ago
Customer Service Representative
Channahon, IL
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrValto Engineered Materials is the world’s leading provider of FRP composite panels, delivering innovative products and services for over 70 years. They are hiring a Customer Service Representative to provide exceptional communication, ensure accurate order entry, and serve as a knowledgeable resource for customers.
Building MaterialManufacturingReal Estate
Responsibilities
Deliver exceptional, world-class customer service in a collaborative work environment
Build and maintain positive relationships with customers and internal partners at all levels
Provide product information and answer basic technical questions regarding product use, installation, and applications
Accurately enter customer orders on the same day they are received
Prepare written price quotations as requested by Sales or Management
Track order fulfillment and proactively communicate order status to customers
Stay current on pricing, product design, and availability
Process EDI orders as applicable for assigned accounts
Support and provide input to customer service policies and procedures
Participate in daily KPI reviews and regular team meetings
Maintain accurate, organized records and documentation
Perform other duties as assigned by the Manager
Qualification
Required
Associates degree required
Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization
Excellent verbal and written skills, telephone skills required
Computer skills in Excel and Word required
Aptitude to learn new software programs required
Demonstrate basic math skills to convert from square feet to metric and metric to square feet
Must be able to think 'outside of the box' and possess creative thinking skills
Must be able to act with a 'sense of urgency' when managing customer accounts
Must be able to multi-task and work in a fast pace environment
Order Entry experience (previous experience with AS400 helpful)
Preferred
Bachelors degree preferred
Contract Pricing experience a plus
SalesForce experience highly preferably
Company
Valto Engineered Materials
At Valto, we partner with our customers, and through innovation, deliver advanced materials that enhance everyday environments.
Founded in 1954
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Carlson
Vice President & CFO
Recent News
EIN Presswire
2025-09-04
2024-12-03
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