ADVYON · 2 weeks ago
IT Support Helpdesk Specialist
Summerville, SC
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $50K/yrADVYON is the premier Business Technology Consulting firm in the South Carolina Lowcountry. They are seeking an IT Support Specialist who will serve as the primary point of contact for clients, triaging and resolving issues while ensuring a seamless experience with technology.
ConsultingInformation TechnologySEOWeb DesignWeb Development
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for clients via phone, email, and our custom portals
Triage, troubleshoot, and resolve issues with patience and clarity
Utilize industry-leading tools (NinjaRMM, SentinelOne, Ubiquiti, Meraki, M365) to monitor health and solve problems—often before the client knows they exist
Unbox, update, and configure hardware (laptops, firewalls, switches) at our Summerville HQ, ensuring a 'plug-and-play' experience for the client
Speak to ISPs and software vendors on behalf of the client to resolve outages or glitches (so the client doesn’t have to)
Work directly alongside Tier 3 Engineers to learn high-level networking and security concepts
Qualification
Required
Strong knowledge of Windows 10/11 and Microsoft 365 environments
Basic understanding of networking (DNS, DHCP, TCP/IP, Firewalls)
Ability to troubleshoot printer, VoIP, and Wi-Fi connectivity issues
Security Clearance: Because we work with Law Enforcement and Government entities, you must be able to pass a SLED Background Check and achieve CJIS Level 4 Certification (fingerprinting required)
Valid Driver's License and reliable transportation
You possess a 'Service Heart': You treat people the way they want to be treated. You are patient, kind, and clear
You are a Problem Solver: You don't just look for a band-aid; you look for the root cause
You value Integrity: You do the right thing, even when no one is watching
You are Local: You know the Lowcountry and can travel to client sites in Summerville, Charleston, and Mount Pleasant when needed
Preferred
Experience with ticketing systems and remote support tools (Splashtop, NinjaRMM is a plus)
Benefits
We invest in your training.
Company
ADVYON
ADVYON renders web design, web development, graphic design, SEO, IT support, network consulting, monitoring and cloud hosting services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Anderson
CEO
Recent News
2025-06-04
Company data provided by crunchbase