Prompt Health · 23 hours ago
Associate Client Success Manager (B2B SaaS)
United States
Full-time
Remote
New Grad, Entry Level
$65K/yr - $95K/yrPrompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. They are seeking an Associate Client Success Manager to ensure optimal experiences for their rehab therapy teams and contribute to the Customer Success Team after completing a comprehensive onboarding program.
Health CareInformation TechnologyMedicalSoftware
Responsibilities
Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
Lead question/answer webinars with clinical management and staff
Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
Assist in the onboarding process of new clients
Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
Collaborate with team members and management in recommending and implementing improvement opportunities
Qualification
Required
Must have experience in outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Clinical background and/or licensed rehab therapist
Experience with EMR Systems
Possess strong written and verbal skills
Be tech savvy and comfortable working in a live setting with various softwares
Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow
Preferred
Medical billing experience or education
Previous SaaS experience
Benefits
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Company
Prompt Health
A fully integrated enterprise software solution for the physical therapy industry.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Baliatico
Co-Founder
Mike Dwyer
Co-Founder
Recent News
Morningstar.com
2025-06-24
Company data provided by crunchbase