ONE (Open Network Exchange) · 4 days ago
Director of Client Services
Scottsdale, AZ
Full-time
Onsite
Lead/Staff, Director/Executive
$115K/yr - $130K/yr
5+ years expONE (Open Network Exchange) is a company headquartered in Arizona that specializes in delivering transformational technology and business solutions. They are seeking a skilled and experienced Director of Client Services to build and maintain long-term relationships with clients while ensuring their satisfaction with services and overseeing project delivery.
Computer Software
Responsibilities
Build and maintain strong, trusting relationships with key clients, serving as the main point of contact for client inquiries, concerns, and escalations
Regularly communicate with clients to ensure their satisfaction and proactively identify opportunities for improvement
Conduct market research and analysis to identify industry trends, competitive landscapes, and opportunities for growth
Collaborate with leadership to develop comprehensive strategies that meet business objectives and drive revenue growth
Coordinate with cross-functional teams (e.g., operations, marketing, project management) to ensure seamless project execution
Monitor project progress and budget adherence, making necessary adjustments to meet client expectations
Establish, standardize and track key performance indicators (KPIs) to measure operational performance as well as success of strategic initiatives
Work closely with the sales and marketing teams to identify potential clients and expand the client base
Maintain accurate client records, update databases, and complete necessary paperwork associated with client services activities
Educate clients on new features, updates, and best practices related to the company's products or services
Other related duties as assigned
Qualification
Required
Bachelor's degree in business administration, marketing, or a related field
5+ years of proven experience in client services, account management, or business development, preferably in a relevant industry
Strong leadership and team management skills, with a track record of motivating and developing high-performing teams
Exceptional communication and interpersonal abilities to effectively interact with clients and internal stakeholders
Strategic thinker with the ability to formulate and implement innovative business strategies
Analytical mindset and proficiency in data analysis tools to derive actionable insights
Excellent organizational skills and the ability to manage multiple projects simultaneously
Adaptability and flexibility to thrive in a dynamic and fast-paced environment
Benefits
Exclusive Team Member Travel Discounts – Explore the world for less.
Comprehensive Medical Coverage – Affordable plans to support your health and wellbeing.
100% Employer-Paid Dental and Vision Insurance – We’ve got you covered from day one.
Health Savings Account (HSA) – Includes a generous company contribution.
401(k) Retirement Plan – Invest in your future with confidence.
Life & AD&D Insurance – Both basic and voluntary options available.
Pet Insurance – Because furry family members deserve care too.
Covered Parking – Convenience and comfort, rain or shine.
An Amazing Culture! – Join a team that values innovation, collaboration, and balance.
Modern, Thoughtfully Designed Workspace – A bright, inspiring environment built for productivity.
Fully Equipped Onsite Gym – Stay active and energized throughout your day.
Outdoor Basketball Court – The perfect way to take a break, recharge, and have some fun.
Company
ONE (Open Network Exchange)
With over 30 years of experience as a full service solution provider, ONE provides next generation, technology-based sales, marketing and fulfillment services to businesses across the travel, hospitality, vacation ownership, retail and financial markets globally.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Rowley
Co-Founder and Executive Chairman
Marcia Rowley
Co-Founder & Executive Chairman
Recent News
2025-11-19
24-7 Press Release Newswire
2025-06-22
Company data provided by crunchbase